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Help articles for Upsell.com (ex ReConvert) for Shopify

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  • 🏦 What payment processors and gateways are supported by Shopify for Upsell.com post-purchase pages to be displayed? | Shopify
    Payment Processors, Payment GatewaysFeatured
  • What are the Shopify limitations for Upsell.com's post purchase extensions to be displayed on your store? | Shopify
    shopify limitations considerations post-purchase checkout extensionsFeatured
  • How to use the Upsell.com to add conditions and upsells | Shopify
    With Upsell.com's Flow Builder, you can easily add beautiful upsells and cross-sells to your store in minutes. The Flow Builder page is designed to allow you to manage upsells and cross-sells all over your store in a single place. On this page you will be able to see each page and step in your customers' purchase flow and decide what widgets to add and when. This article will get you acquainted with the different parts of the Flow Builder page, so thatPopular
  • How to set up Upsell.com quickly / first time setup / onboarding | Shopify
    (last updated:- November 2025) Congratulations! You've made the amazing decision to install Upsell.com and boost your store's revenue. Here's how to get started and set up the app for the best results. When you reach the onboarding screen, you will have two options: Quick Start (recommended)- we will set things up for you and take you through a guided activation process Manual - you will land straight on our Flow Builder, where you will bePopular
  • How to make notes on, and tag, orders generated by Upsell.com | Shopify
    As part of your administration and record-keeping, you may want to add tags or notes, to orders generated or edited by Upsell.com. We enable you to do this in the Order Actions setting. You can use this section to: Tag Upsell.com orders Add order notes to orders edited/generated by Upsell.com Keep/hide conversion details to Upsell.com orders Accessing order settings On your Upsell.com dashboard, click Settings and select General Settings (https://storage.crisp.cPopular
  • How do conditions work on Upsell.com? | Shopify
    Conditions allow you to segment your customers and show each of them a different set of widgets. With conditions, you can create more accurate and personalized flows in the Flow Builder, showing each customer the right offer at the right time based on their properties and actions. This article and video will go over how to create and manage conditions, as well as how the logic behind conditions works so that you can understand exactly what will be shown to customers when you set it up. youtPopular
  • How to use the Upsell.com editor | Shopify
    The Upsell.com editor allows you to create and edit a variety of widgets across all pages of your store. For your convenience, the editor remains consistent across the app, with only some available options and the preview changing depending on the page. In this article, you will get familiar with the editor and be able to get started creating and editing your widgets. The 4 sections of the Upsell.com editor The Upsell.com editor is built similarly to the Flow Builder - it has 3 main partSome readers
  • How to implement pixel tracking on your Upsell.com post-purchase page (advanced users only) | Shopify
    This article is designed to help advanced users begin implementing pixel tracking to their Upsell.com post-purchase pages. If you are not an advanced user, we recommend beginning with our general article here. 1. Context 2. Adding Post-Purchase Page Scripts 3. Order Status Page Script Compatibility (3-order-Some readers
  • How to set Upsell.com as your post purchase upsell app | Shopify
    Well, that's a wrap! If this article did not solve your issue, our support team is available for you 24/7. Just click the live chat button at the bottom-right corner of this page.Some readers
  • How to use the text block on Upsell.com | App Blocks | Shopify
    The text block allows you to easily add a rich text element to any page in your store. Adding the widget In the Upsell.com Editor click Add widget You can add the text widget in one of 2 ways: As a standalone widget, by clicking the button at the bottom of the page A block inside another widget, by clicking the button at the bottom of the top level widget Add widget (https://storage.crisp.chat/users/heSome readers
  • How do I use and understand the Upsell.com Dashboard? | Shopify
    Welcome to your Upsell.com dashboard! Here’s a complete walkthrough to help you understand what each section represents, where it leads, and how to navigate effectively. Dashboard overview This is the bird’s-eye view of your store’s upselling performance using Upsell.com. Flow builder access button The Flow builderSome readers
  • How much does Upsell.com cost? Is there a free trial? Transparent pricing, no hidden fees, full access, 14-day free trial | Shopify
    Get started today with a 14-day free trial - test all features with zero commitment and zero risk! See if you qualify for a free trial below (there are some caveats!) Start your 14 day free trial today! How pricing works After your 14-day free trial, your plan willFew readers
  • How to fix post purchase pages not displaying on Upsell.com | Shopify
    If you have onboarded correctly, created post-purchase page upsells, yet are frustrated that these are not displaying to some or all of your customers, there are a number of reasons that Shopify is not displaying your beautiful post-purchase offers. In this article, we'll outline the common causes and provide steps to troubleshoot and resolve the issue. We will pay particular focus to number 6.; the issue that can occur with multi-currency stores. youtube post purchase pages not displayingFew readers
  • How to add add Upsell.com blocks/slots to Shopify editor | Shopify
    The easiest way to place your slots within the Shopify editor is by following our onboarding wizard when you set up Upsell.com for the first time. We will cover this first. If you did not do this when you installed Upsell.com, you can still add and amend slots later (including their positioning on the page), so please see later in the article for how to do so. Installing Upsell.com in your store upon installation Install, activatFew readers
  • How to change button color, style, and typography on Upsell.com | Shopify
    This guide will help you easily adjust the color and style of your checkout and post-purchase areas in Upsell.com to match your store's theme. Important In the latest version of Upsell.com, checkout and post-purchase button styles are applied automatically based on your Shopify checkout settings. If you want to customize these styles further, or if you are using the legacy versioFew readers
  • How to use slots and widgets on Upsell.com | Shopify
    What are slots and widgets? In this article, you will understand what widgets and slots are, how they work, and how to use them. First, some definitions: Slots - these are containers of one or more widgets, placed in a specific location on a store page (for example: below the products in the cart on the checkout page) Widgets - these are specific elements that can be added to a slot and through that to a page (for example: prFew readers
  • How to use the product block on Upsell.com | App Blocks | Shopify
    The product block exists within a number of Upsell.com widgets. Please note that some minor differences may exist between certain pages and specific widgets. This guide will focus solely on where there is only one product to display. If you are in a widget, such as the product recommendations widget, which allows you to select multiple products, please follow the guidance here withinFew readers
  • How to use the divider block on Upsell.com | App Blocks | Shopify
    The Divider widget allows you to separate different elements within other widgets using a simple line. You can add multiple dividers to create additional space between elements and now, you can also add text within the divider to provide context, headings, or visual separation between sections. Adding the widget In the Upsell.com Editor click Add widget You can add the divider widget in one of two ways: AsFew readers
  • How to use Upsell.com to create your ideal product upsell widget | Shopify
    The product upsell widget allows you to add one or more recommended products to your store using the Upsell.com editor. To learn how to use this widget, watch the following video: Introduction The product upsell widget in Upsell.com allows you to add upsell products to any page in your store. This guide will walk you through the setup and customization of the product upsell widget using the Upsell.com Flow Builder and Editor. Getting started AcFew readers
  • What are 'vaulted payment processors' in Shopify and how do they affect my Upsell.com upsells? | Shopify
    Vaulted payment processors enable merchants to securely store customer payment details for future transactions. This functionality is essential for offering features like one-click upsells, subscriptions, and a smoother checkout experience. Below is the list of approved vaulted payment processors supported by Shopify. Approved vaulted payment processors While you may find other vaulted payment processors, the ones currently confirmed as supported by Shopify include:- Shopify Payments (Few readers
  • How to use the product recommendations widget on Upsell.com | Shopify
    The product recommendations widget allows you to add multiple recommended products to your store, within one widget, with flexible layouts like Grid, Slider, and List, using the Upsell.com editor. The widget is available on all pages, though the options may vary slightly depending which page you are on. This widget builds on the original product block widget. If you do not find the information you require in this article (this only has the unique aspects of the product recommendations widget)Few readers
  • How to use the bundle widget in Upsell.com | Shopify
    The Bundle widget allows you to offer multiple products as a bundle on any page within your Upsell.com post-purchase flow. This increases your chances of upselling products that are frequently bought together. In this guide, you will learn how to set up, customize, and manage the Bundle widget. Other blocks within widgets Note: This article focuses only on elements unique to the Bundle widget. For help with general blocks within the widget, cFew readers
  • How to use the variant picker block on Upsell.com | App Blocks | Shopify
    Accessing the variant picker block Navigate to the variant picker block within the widget you are using in the Upsell.com editor (https://storage.crisp.chat/users/helpdesk/website/a78a2Few readers
  • How to use the Upsell.com banner widget | Shopify
    The Banner widget allows you to easily add a banner to any page in your store- this banner can be used to make any announcement or warning to your customers. Adding the widget In the Upsell.com Editor click Add widget You can add the text widget in one of 2 ways: As a standalone widget, by clicking the button at the bottom of the page Inside another widget, by clicking the buttonFew readers
  • How to use the price and discount block on Upsell.com | App Blocks | Shopify
    Navigate to the Price and Discount block within the Upsell.com editor By default, you can display the highest and final lowest prices for products in the bundle. You can adjust this display by selecting one of the following options: final lowest price: Shows only the lowest price after discounts all available prices: Displays both the original price and the discounted price,Few readers
  • How to set up previous offer conditions (upsells/downsells/cross-sells) on Upsell.com | Shopify
    In this guide, we'll walk you through setting up a condition, adding an upsell and a downsell offer on the second post-purchase page, and showing how everything works together on a live site. A Preparing:- Setting up a condition to be met on Post-Purchase pageFew readers
  • If I uninstall the Upsell.com app, will you keep any of my store's information? | Shopify
    When uninstalling the ReConvert, will you keep any information about my store?Few readers
  • How to set 'on hold' order status during reserve time in Upsell.com | Shopify
    Upsell.com allows you to change an order’s status to on hold during the reserve time for upsells made on the thank you page and order status page. This ensures that orders are not prematurely processed while customers review and complete their upsell purchases. It also allows for better warehouse-management, particularly where multi-location warehouses are involved and products in a customer's order are from different locationsFew readers
  • Will I get billed if the Upsell.com app is installed but not active? | Shopify
    Will I be billed if the app is installed but not active?Few readers
  • How to use the quantity selector block on Upsell.com | App Blocks | Shopify
    The quantity selector block allows you to customize text, default quantity, and set minimum and maximum quantities of the products you upsell via Upsell.com Navigate to the quantity selector block within your Upsell.com editor Enabling or disabling quantity selection Use the tick box to enable or disable quantity selection (httFew readers
  • How to use A/B testing with your Upsell.com widgets | Shopify
    What is A/B testing? A/B testing allows you to compare two or more variations of a widget to determine which version performs better. By testing different designs, content, or offers, you can make data-driven decisions to improve customer engagement and conversion rates. How does A/B testing work in our widgets? A/B testing is automatically built into all widgets once they're set up. This feature allows you to create multFew readers
  • How to create and place slots in Upsell.com | Shopify
    Simply put, slots are containers where you can add widgets such as Product Upsell, Birthday Collector, or Product Recommendations. This guide shows you how to create a slot, add widgets, and place it correctly on your Shopify pages.Few readers
  • How to use the accept button block on Upsell.com | App Blocks | Shopify
    The Accept button block allows customers to accept an offer within widgets that contain this block. This feature is available in several widgets, including the Bundle, Product Recommendations, and Product Upsell widgets and is available across all pages. Follow this guide to customize and configure the Accept button to optimize your store’s upselling strategy. Accessing the accept button block (https://help.upsell.com/en/article/how-to-usFew readers
  • How to use the product title block on Upsell.com | App Blocks | Shopify
    The product title block exists within multiple widgets that involve a product. It forms the title displayed for the product before the customer. By default, the product title from your inventory will be shown. If you wish to amend the product title, follow the steps below.Few readers
  • How to use the products block on Upsell.com | App Blocks | Shopify
    The products block exists within the product recommendations widget, which allows you to select multiple products. Selecting products to display Select the products sub-widget on the left hand side Select your preferred layout: Grid, Slider or List (https://storage.crisp.chat/users/helpdesk/website/aFew readers
  • How to use the order summary block on Upsell.com | App Blocks | Shopify
    The order summary block in the Upsell.com editor provides a detailed overview of the order for your customers, including essential details like the subtotal, discounts, taxes, and total amount. This widget allows you to customize the text labels for each of these elements to better fit your store's branding or the specific context of the offer. Configuring the Order Summary Block DFew readers
  • How to make sure Upsell.com is active and properly set up on your Shopify store | Shopify
    To make sure Upsell.com is set up correctly and working as expected on your Shopify store, follow the steps below. Step 1: Check app status Navigate to Upsell.com in your Shopify admin Go to Settings → App Status Confirm that the app is Enabled Step 2: Set UpsFew readers
  • How to use Upsell.com's customer segment condition for enhanced precision | Shopify
    What is the "customer segment" condition? The "customer segment" condition in the Upsell.com Flow Builder allows merchants to target Shopify’s customer segments directly within their flows. To learn more about Shopify's customer segments and how to set them up for use within Upsell.com, see later in this article. How to add the customer segment condition within the Upsell.com Flow Builder From within the Flow Builder cliFew readers
  • How to use the success & error banner block on Upsell.com | App Blocks | Shopify
    Follow the GIF to locate the success & error banner block in the Upsell.com editor. If you don’t see it in your widget, click "add block" to check if it’sFew readers
  • How to use the product description block on Upsell.com | App Blocks | Shopify
    Navigate to the Product Description block within your Upsell.com editor By default, the product description is displayed beneath the product details. If you prefer, you can choose to not display this description by unticking the relevant box on the top right hand part of the screen (https://storage.crisp.chat/users/helpdesk/websiteFew readers
  • How to use the image block | App Blocks | Shopify
    Navigate to the image block within the widget you are using You can modify the image fit by selecFew readers
  • How to add pre-made Upsell.com widgets to your post purchase flows via Shopify's theme editor | Shopify
    Upsell.com now allows you to add widgets directly from the Shopify checkout editor, making it faster and easier to customize the experience for your customers. With this integration, you can seamlessly add widgets like product upsells, product recommendations, bundles and banners without needing to navigate through the Upsell.com app or use the Upsell.com Flow Builder.Few readers
  • How to use the product details block on Upsell.com | App Blocks | Shopify
    Customizing product details Navigate to the Product Details block within the widget you are using in the Upsell.com editor (https://storage.crisp.chat/useFew readers
  • How to add pre-made Upsell.com widgets to your pre-purchase flows on the product and cart pages via the Shopify editor (beta) | Shopify
    Learn how to manually add Upsell.com widgets to your product page and cart page using Shopify’s theme editor. This is part of our pre-purchase widget beta release - via native placement via the Shopify editor.Few readers
  • How to upgrade from Upsell.com's legacy version to the latest and more powerful version of Upsell.com | Shopify
    Click on Upsell.com Click on Show me more Click on Next Click on Get Started (https:/Few readers
  • How to boost upsells with Shop Pay checkout using Upsell.com (Shopify Plus) | Shopify
    Here is a preview of how your store will look once you've activated Shop Pay to work with Upsell.com's widgets: To maximize upsell conversions using Upsell.com widgets on Shop Pay's accelerated cFew readers
  • How to use the Upsell.com timer widget | Shopify
    The timer widget is available on all pages in Upsell.com. Its behavior may vary slightly based on where and how it is added. The timer widget can be added:- as a standalone widget or as a block within another widget (Few readers
  • How to use the product collection condition on Upsell.com | Shopify
    Learn how to utilize the new Product Collection condition to enhance your upsell and cross-sell strategies. This feature allows you to target specific collections, enabling more precise and personalized offers. Step-by-Step Instructions: Click on Add Condition within your flow From the dropdown menu, select product collection Choose the specific collection for which you wish to show/not shoFew readers
  • How to use the birthday collector widget on Upsell.com | Shopify
    The Birthday Collector exists as a widget inside Upsell.com. It is available on the Thank You page and Order Status pages. Shopify Plus merchants can also deploy the widget on the checkout page.Few readers
  • How to enable and add subscription upsells on Upsell.com | Shopify
    The subscription settings exist within upsell widgets in Upsell.com. This guide focuses on adding subscription options to a product upsell widget on the poFew readers
  • How to use the Upsell.com announcement bar to encourage time-limited storewide discounts | Shopify
    What is the Announcement Bar? The Announcement Bar is a narrow banner that appears at the top of customers' shopping experience and promotes a time-limited, storewide discount. The Announcement Bar lets you show a time-limited discount with a countdown timer that can be accepted on your Thank You anad Order Status pages and then carry over to the online store where customers can proceed to benefit from the discount they accepted.Few readers
  • How to Use Custom Forms | Shopify
    Adding custom forms to your upsell funnels is a powerful way to collect customer data, preferences, or feedback. This guide will show you how to create, embed, and manage forms within your Shopify store. Overview Forms allow you to capture information beyond standard checkout fields. Whether you need to collect gift messages, delivery instructions, or customer preferences (like "skin type" or "pet breed"), our Form Builder makes it easy to add these steps to your customer journey.Few readers
  • What is 'recommendation intent' and how can I use it to enhance my Upsell.com offers? | Shopify
    The Recommendation intent option exists as a subsection of Shopify Recommendations, within the Product block of all Upsell.com widgets. The Recommendation intent is there to guide Shopify's understanding of the type of product that may be best to display to your customers. When you load the Product block of any upselling widget within Upsell.com, you have the choice to select ShopifyFew readers
  • How to use Upsell.com's shipping customizations | Shopify
    Shipping options These options are available on the Post Purchase pages, Thank You page, and Order Status page. The new shipping options include: Free shipping - the upsell does not include any additional shipping cost Specific rate - you define the rate for the upsell Managed by Shopify (not currently available on Post Purchase page) You'll be able to find it in the within the product block, click "Edit price and discount": (https://storage.crisp.chat/users/helFew readers
  • How to use the decline button on Upsell.com | App Blocks | Shopify
    The Decline button block allows customers to decline an offer within widgets that contain this block. This feature is available in several widgets, including the Bundle, Product Recommendations, and Product Upsell widgets and is available on the Post-Purchase pages within your store. Follow this guide to customize and configure the Decline button to optimize your store’s upselling strategy. Accessing the decline button block Open the Upsell.com Editor Navigate toFew readers
  • Form Fields | Shopify
    This document outlines the primary input fields available in the Form widget. Choosing the right field type is essential for ensuring high-quality data collection and a seamless user experience. Text Field Text Area Multiple Choice Submit Button Text Block (https://storage.crisp.chat/users/helpdeFew readers

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