How the Upsell.com 30-day money-back guarantee works

Upsell.com for Shopify comes with a 30-day money-back guarantee. If you set up Upsell.com completely and you're not satisfied, you can get a full refund when you uninstall the app.

Who qualifies

You qualify for a full refund when all of the following are true:

• You're within the first 30 days since you installed Upsell.com.
• You've completely set up Upsell.com, with upsells live on:
• • the cart page or the cart drawer, whichever is active on your live store
  • checkout
  • the thank you page
• Your upsells have generated at least 10 impressions.
• You're not satisfied with Upsell.com.
• You choose to uninstall the app.

Note: The checkout condition applies to Shopify Plus stores only, since checkout upsells require Shopify Plus.

What gets refunded

The refund covers everything you paid for Upsell.com from the end of your free trial until the end of your first 30 days. If you haven't been charged yet, there's nothing to refund. Refunds are issued through Shopify's billing system.

How to request a refund

1. Click the live chat button at the bottom-right corner of this page.
2. Tell our support team you'd like a refund under the 30-day money-back guarantee, and share your store's myshopify.com address.
3. Our support team checks that your store meets the conditions above.
4. Uninstall Upsell.com from your Shopify admin.
5. You receive your refund through Shopify.

Tips

• Not sure your setup is complete? Ask our support team to help you finish it before you decide.
• Our support team can check how many impressions your upsells have generated.

Well, that's a wrap! If this article did not solve your issue, our support team is available for you 24/7. Just click the live chat button at the bottom-right corner of this page.

Updated on: 12/10/2026