What conditions can I use on Upsell.com? | Shopify
Upsell.com uses conditions in the Flow Builder to decide when an offer should show and to whom it should show. Conditions let you create targeted flows that react to the products in the order, the cart value, the customer’s country or language, order status, and more.
This article gives you an overview of all conditions currently available on Upsell.com for Shopify, grouped by page type:
Pre-purchase pages
- Product page
- Cart page
- Cart drawer
- {Checkout} - Shopify Plus merchants only (Shopify limitation)
Post-purchase pages
- Post purchase page 1
- Post purchase page 2
- Thank you page
- Order status page
Pre-purchase page conditions (Product page, Cart page, Cart drawer)
These three page types all share the same set of conditions:
- Product page
- Cart page
- Cart drawer
Use these conditions to decide when to show pre-purchase offers before checkout.
Product and catalogue conditions
Target offers based on which products are being viewed or are in the cart:
- Specific product
- Product title
- Product collection
- Product SKU
- Product tags
- Variant name
- Product type
- Product vendor
- Product is available at sales channel
Price, cart value, and cost conditions
- Cart / order value
- Product price
- Item cost
- Total item count
- Physical product or require shipping
Customer and context conditions
- Discount code
- Language
- Customer country
Checkout page conditions
Checkout conditions are similar to other pre-purchase pages and come under the category of pre-purchase since it exists before your customers checkout and pay for their cart. It contains additional logic for customer segments which are not available on other pre-purchase pages.
Available on Checkout:
Product, cart, and price conditions
- Specific product
- Product title
- Product collection
- Product SKU
- Cart / order value
- Product tags
- Variant name
- Product price
- Physical product or require shipping
- Total item count
- Product type
- Product vendor
- Item cost
- Product is available at sales channel
Customer and context at checkout
- Discount code
- Language
- Customer country
- Customer segments
Post-purchase page conditions
Post-purchase pages have access to everything that was used to build the order at checkout, plus extra order, payment, and shipping information.
This category of pages include the:
- Post purchase page 1
- Post purchase page 2
- Thank you page
- Order status page
Post purchase page 1 conditions
Product and cart based conditions:-
- Specific product
- Product title
- Product collection
- Product SKU
- Cart / order value
- Product tags
- Variant name
- Product price
- Physical product or require shipping
- Total item count
- Product type
- Product vendor
- Item cost
- Product is available at sales channel
Customer and marketing conditions:-
- Language
- Customer country
- Customer segments
- Marketing consent
Order, payment, and shipping conditions:-
- Payment method
- Order tags
- Shipping value
- Order note
- Fulfilment status
- Payment status
- Shipping methods
Post purchase page 2 - conditions
Post purchase page 2 supports all the above conditions from Post purchase page 1, plus an additional condition Previous offer so you can react to what happened on the first post-purchase offer. For example:-
- If the customer accepted/declined any offer on the first post purchase page
- If the customer accepted/declined a specific offer on the previous page
Thank you page - available conditions
The thank you page is technically post-purchase, but is often used for both follow-up upsells and storewide messaging (for example announcement bars or discount timers). It supports the broadest set of conditions.
Product and cart based conditions:-
- Specific product
- Product title
- Product collection
- Product SKU
- Cart / order value
- Product tags
- Variant name
- Product price
- Physical product or require shipping
- Total item count
- Product type
- Product vendor
- Item cost
- Product is available at sales channel
Customer and marketing conditions
- Language
- Customer country
- Customer segments
- Marketing consent
Order, payment, and shipping conditions
- Payment method
- Order tags
- Shipping value
- Order note
- Fulfilment status
- Payment status
- Shipping methods
Offer history conditions
- Previous offer
Order status page - conditions
The Order Status page uses the same conditions as the thank you page.
When to use the default condition vs when to use more complex condition logic
- For simple setups, you can rely on the default condition on each page, which shows offers to all customers that reach that page
- For added complexity, (as complex as your use case requires) you can use any number of conditions to segment your customers as you wish using full selection of conditions (including combinations of them using the and/or function
- You can stack multiple conditions together in a single flow and combine them with “all” (and) or “any” (or) logic. You can use two or more separate conditions targeting specifics within a particular group.
A useful way to think about conditions is:-
- Product and cart conditions control what is in the customer’s cart
- Country, language, customer segments, and marketing consent control who sees the offer
- Order, payment, and shipping conditions control what was bought, how it was bought, and conditions relating to its shipment
- Previous offer conditions let you react to what happened earlier in the flow
Well, that's a wrap!
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Updated on: 09/12/2025
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