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# How to fix post purchase pages not displaying on Upsell.com | Shopify

If you have onboarded correctly, created post-purchase page upsells, yet are frustrated that these are not displaying to some or all of your customers, there are a number of reasons that Shopify is not displaying your beautiful post-purchase offers.

In this article, we'll outline the common causes and provide steps to troubleshoot and resolve the issue. We will pay particular focus to number 6.; the issue that can occur with multi-currency stores.

${youtube}[post purchase pages not displaying | Shopify](ul60E9DVpTk)

### Common reasons for post-purchase pages not displaying

1. **Alternative payment methods**  Shopify does not support post-purchase pages when alternative payment methods are used. Examples include: gift cards, Klarna, Affirm, Afterpay, Apple Pay, Amazon Pay, and Google Pay
2. **Express payment methods** - for example PayPal Express and ShopPay may not always display post-purchase pages depending on Shopify’s settings
3. **Payment providers storing CVV details** - Providers such as Braintree, PayPal Payments Pro, and E-Way store CVV details, which can prevent post-purchase pages from displaying - if you haven't already, please check out our helpdesk articles [here](https://help.upsell.com/en/article/supported-payment-processors-online-gateways-o73xb7) and [here](https://help.upsell.com/en/article/vaulted-payment-processors-what-they-are-and-why-theyre-required-by-shopify-for-post-purchase-page-upsells-to-display-shopify-ta8djq/)
4. **Free orders** - Orders with a total value of $0 will not trigger post-purchase pages
5. **Missing shipping address** - If a shipping address is not provided (e.g., for cash on delivery or local pickups), post-purchase pages will not display
6. **Multi-currency setup** - Post-purchase pages will not display for customers paying in a currency different from your store's default currency

You can find a more detailed list of reasons [here](https://help.upsell.com/en/article/shopify-post-purchase-extensions-limitations-restrictions-and-key-considerations-shopify-1m0j5ja/).

### Resolving multi-currency issues

One of the most common reasons for missing post-purchase pages listed above is issues with 6. above; multi-currency setup. Follow these steps, and/or watch the video in this article, to resolve it:

1. Log in to your Shopify store (this must be the store owner, not a collaborator)
2. Click **Settings**
3. Select **General**
4. Scroll down to the **Store currency** section under **Store defaults**

![Default currency](https://storage.crisp.chat/users/helpdesk/website/a78a283618511000/image_1wo20ic.png)

5. Check the default currency. If it doesn't align with the currency most of your customers use:
* Click the three dots
* Select **Change store currency** (only the store owner can make this change)
* Choose the preferred currency
* Save your changes

By setting the default currency to the one used by the majority of your customers, you ensure post-purchase pages display correctly for the majority of your customers.

### Well, that’s a wrap!

If this article did not solve your issue, our support team is available for you 24/7, just click the live chat button at the bottom-right corner of this page.

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